Terms and Conditions

1. Company Information and Regulatory Status

The Platform is operated by EtheraFX Digital Exchange & AI LLC, trading as EtheraFX ("EtheraFX", "we", "us", or "our").

• Legal entity: EtheraFX Digital Exchange & AI LLC
• Registered address: 66 Horse Guards Ave, Whitehall, London SW1A 2AX, United Kingdom
• Regulator / Licensing authority: Virtual Assets Regulatory Authority (VARA)
• License / authorization number: ISO/IEC 27001 (ID: 9000027947)
• Website: https://EtheraFX.com/
• Support email: Support@EtheraFX.com
• Legal/compliance email: Legal@EtheraFX.com

EtheraFX provides access to financial market products, digital asset services, trading tools, account services, wallet functionality, deposits, withdrawals, and related platform features according to the permissions granted under its applicable license and regulatory framework.

The exact services available to you may depend on your country of residence, client classification, verification status, applicable laws, product eligibility, and our internal risk and compliance controls.

2. Scope of Services

Depending on your account status, jurisdiction, and applicable permissions, EtheraFX may provide access to one or more of the following services:

• spot trading;
• margin or futures trading, where permitted;
• forex or CFD-style market access, where permitted;
• digital asset trading;
• fiat or crypto deposits and withdrawals;
• wallet balances and custody services;
• market charts, order books, price feeds, and trading tools;
• account dashboards, reports, and transaction history;
• KYC, AML, risk, compliance, and account verification services;
• referral, reward, or promotional features where available;
• customer support and account management tools.

Some services may not be available in all countries or for all users. We may add, remove, restrict, suspend, or modify services at any time, subject to applicable law and regulatory obligations.

3. Eligibility

You may use the Platform only if:

• you are at least 18 years old or the age of legal majority in your jurisdiction;
• you have full legal capacity to enter into these Terms;
• you are not located in a restricted jurisdiction;
• you are not subject to sanctions, asset freezes, or legal restrictions that prohibit use of the Platform;
• you have provided accurate registration and verification information;
• you comply with all applicable laws and regulations.

We may refuse to open an account, restrict access, suspend services, or close an account if we determine that you are not eligible or that continued access would create legal, regulatory, operational, or reputational risk.

4. Account Registration

To use the Platform, you must create an account and complete the required onboarding process.

You agree to:

• provide accurate, complete, and up-to-date information;
• maintain the confidentiality of your login credentials;
• enable and maintain security features where required;
• notify us immediately of unauthorized access or suspicious activity;
• use your account only for yourself and not for any unauthorized third party;
• update your information when your personal, financial, tax, residency, or contact details change.

You are responsible for all activity conducted through your account unless such activity results directly from our proven failure to apply legally required security standards.

5. Identity Verification, KYC, AML, and Sanctions Screening

EtheraFX is required to apply Know Your Customer ("KYC"), Anti-Money Laundering ("AML"), counter-terrorist financing, sanctions screening, fraud prevention, and other compliance procedures.

We may request:

• identity documents;
• proof of address;
• source of funds information;
• source of wealth information;
• tax residency information;
• business or corporate documents;
• additional verification documents;
• video, biometric, or enhanced due diligence checks where permitted by law.

You agree to provide truthful and complete information. You must not submit forged, altered, stolen, misleading, or unauthorized documents.

We may delay, reject, freeze, restrict, or close accounts or transactions if required for compliance, risk, fraud prevention, security, or legal reasons.

6. Client Classification and Product Eligibility

We may classify users according to applicable law, including as retail clients, professional clients, eligible counterparties, or equivalent categories.

Your classification may affect:

• available products;
• leverage limits;
• margin requirements;
• risk warnings;
• investor protections;
• compensation scheme eligibility;
• negative balance protection;
• reporting obligations;
• suitability or appropriateness checks.

We may refuse access to certain products if we determine that they are not appropriate or permitted for you.

7. Risk Warning

Trading and investing involve significant risk.

The value of financial instruments, currencies, crypto-assets, derivatives, leveraged products, and other market instruments can rise or fall rapidly. You may lose some or all of your invested capital.

If you trade leveraged products, losses may occur quickly and may exceed your initial margin where permitted by applicable law and product rules.

You should not trade or invest money that you cannot afford to lose.

You acknowledge that:

• market prices may be volatile;
• liquidity may decrease or disappear;
• orders may execute at a different price than expected;
• stop-loss and take-profit orders are not guaranteed;
• leverage increases both potential profit and potential loss;
• technical outages may affect trading;
• past performance does not guarantee future results;
• market information may be delayed, inaccurate, or incomplete;
• crypto-assets may be highly volatile and may not be protected by investor compensation schemes.

You are solely responsible for your trading and investment decisions.

8. No Investment Advice

Unless we expressly agree otherwise in a separate written advisory agreement, EtheraFX provides execution, platform, account, market access, and informational services only.

We do not provide personal investment advice, tax advice, legal advice, accounting advice, or portfolio management services.

Any market commentary, educational material, signals, analysis, indicators, news, dashboards, or tools provided through the Platform are for general information only and do not consider your personal financial situation, objectives, risk tolerance, or needs.

You should obtain independent professional advice before making financial, legal, or tax decisions.

9. Deposits

You may deposit funds or supported digital assets into your EtheraFX account using the payment methods made available on the Platform.

Deposits may be subject to:

• minimum and maximum limits;
• payment provider checks;
• blockchain confirmations;
• bank processing times;
• KYC/AML review;
• source of funds checks;
• network fees;
• deposit fees;
• currency conversion fees;
• manual review.

We may reject, delay, or return deposits if required by law, regulation, compliance checks, payment provider rules, sanctions controls, or internal risk policies.

You must deposit only from accounts, wallets, cards, or payment methods that legally belong to you or that you are authorized to use.

10. Withdrawals

Withdrawals are subject to verification, compliance review, risk checks, account limits, payment provider rules, blockchain network conditions, and applicable law.

We may delay, reject, limit, or cancel withdrawals where:

• your account is not fully verified;
• required information is missing;
• suspicious activity is detected;
• AML, sanctions, fraud, or security checks are pending;
• there is an open dispute, chargeback, investigation, or legal request;
• the requested withdrawal method is not available;
• the destination wallet or bank account cannot be verified;
• applicable law or regulator instruction requires restriction.

Withdrawal processing times are estimates only. We are not responsible for delays caused by banks, payment processors, blockchain networks, custodians, or third-party providers.

11. Client Money, Custody, and Safeguarding

Where EtheraFX holds client money or client assets, such funds or assets will be handled according to applicable laws, regulatory requirements, and our custody/safeguarding arrangements.

Depending on the service and jurisdiction:

• fiat funds may be held with regulated banks, payment institutions, or safeguarding partners;
• digital assets may be held in hot wallets, cold wallets, omnibus wallets, segregated wallets, or third-party custody arrangements;
• assets may be pooled with assets of other clients where permitted;
• blockchain transactions may be irreversible;
• custody arrangements may involve third-party providers.

You acknowledge that custody, safeguarding, and compensation protections may vary by product, asset type, jurisdiction, and regulatory classification.

12. Trading Orders

You may place orders through the Platform only in accordance with the available order types, limits, product rules, and market conditions.

Order types may include, where available:

• market orders;
• limit orders;
• stop orders;
• stop-loss orders;
• take-profit orders;
• conditional orders;
• margin or futures orders;
• other order types made available from time to time.

We do not guarantee that an order will be accepted, executed, executed at a specific price, or executed without delay.

Orders may be rejected, delayed, cancelled, adjusted, or partially filled due to:

• insufficient balance or margin;
• price movement;
• volatility;
• liquidity limitations;
• risk controls;
• market suspension;
• technical issues;
• product restrictions;
• compliance checks;
• system maintenance;
• abnormal market conditions.

13. Order Execution and Pricing

EtheraFX will take reasonable steps to execute orders in accordance with its execution arrangements and applicable regulatory obligations.

Prices displayed on the Platform may be based on exchanges, liquidity providers, market makers, brokers, OTC sources, index feeds, or third-party data providers.

Execution prices may differ from displayed prices due to:

• market movement;
• spread;
• slippage;
• latency;
• partial fills;
• liquidity;
• volatility;
• order size;
• order type;
• routing rules;
• fees or commissions.

You agree that market data and execution outcomes may vary depending on product type, venue, liquidity source, and market conditions.

14. Leverage, Margin, and Liquidation

If margin, futures, leveraged trading, or similar products are available to you, you acknowledge that these products carry increased risk.

You are responsible for monitoring:

• margin requirements;
• maintenance margin;
• liquidation levels;
• open positions;
• account equity;
• funding rates;
• unrealized profit and loss;
• collateral value;
• market volatility.

If your account fails to meet required margin levels, we may close, reduce, liquidate, or adjust positions without prior notice.

We may change margin requirements, leverage limits, risk limits, funding rules, or liquidation procedures at any time where required by market conditions, law, regulation, or internal risk management.

15. Fees and Charges

You agree to pay all applicable fees, commissions, spreads, financing charges, funding fees, custody fees, deposit fees, withdrawal fees, conversion fees, network fees, inactivity fees, or other charges displayed on the Platform or in our fee schedule.

Fees may vary by:

• product;
• market;
• account type;
• volume;
• asset;
• payment method;
• blockchain network;
• liquidity condition;
• currency;
• client classification.

We may update fees from time to time. Updated fees apply from the time they are published or otherwise notified, subject to applicable law.

16. Taxes

You are solely responsible for determining, reporting, and paying any taxes arising from your use of the Platform, including trading gains, income, capital gains, VAT, withholding tax, stamp duty, or other applicable taxes.

EtheraFX does not provide tax advice.

We may provide transaction history or account statements, but such information may not be sufficient for tax reporting. You should consult a qualified tax adviser.

17. Market Data and Platform Information

Market data, charts, prices, liquidity, order books, analytics, news, and other information may be provided by EtheraFX or third-party providers.

We do not guarantee that market data is accurate, complete, current, uninterrupted, or error-free.

You must not redistribute, commercialize, scrape, reverse engineer, or misuse market data unless expressly permitted by us in writing.

18. Platform Availability and Technical Risk

The Platform may be unavailable, delayed, interrupted, or affected by technical issues.

This may occur due to:

• maintenance;
• cyber incidents;
• third-party outages;
• blockchain congestion;
• bank or payment provider delays;
• internet connectivity issues;
• software bugs;
• hardware failures;
• market volatility;
• liquidity provider issues;
• force majeure events.

We will take reasonable steps to maintain the Platform but do not guarantee uninterrupted access.

You are responsible for maintaining secure internet access, devices, browsers, passwords, and authentication tools.

19. Security

You must keep your account secure.

You agree to:

• use a strong password;
• enable two-factor authentication where available or required;
• protect your email and device security;
• avoid phishing links;
• verify withdrawal addresses carefully;
• notify us immediately of suspected compromise.

We may suspend withdrawals, restrict account access, or require additional verification if we detect security risks.

20. Prohibited Use

You must not use the Platform for:

• money laundering;
• terrorist financing;
• fraud;
• sanctions evasion;
• market manipulation;
• wash trading;
• insider dealing;
• abusive trading;
• unauthorized access;
• cyber attacks;
• illegal gambling;
• scams;
• fake identity use;
• stolen payment methods;
• unlawful crypto transfers;
• violation of any applicable law or regulation.

We may monitor activity and report suspicious transactions or conduct to competent authorities where required.

21. Market Abuse and Fair Use

You must not engage in conduct that manipulates, disrupts, or abuses the Platform or any market.

Prohibited activity may include:

• spoofing;
• layering;
• wash trading;
• pump-and-dump activity;
• self-trading to create misleading volume;
• exploiting system errors;
• using unauthorized bots;
• latency abuse;
• coordinated manipulation;
• abusive referrals or rewards;
• attempts to circumvent risk limits.

We may cancel orders, reverse abusive platform credits where legally permitted, close positions, suspend accounts, or report activity to regulators.

22. Promotions, Bonuses, and Referrals

If EtheraFX offers promotions, bonuses, referral rewards, rebates, or incentives, they are subject to separate terms and eligibility requirements.

We may refuse, adjust, cancel, or reclaim rewards where:

• abuse is detected;
• accounts are duplicated;
• referrals are self-generated;
• fake or misleading activity occurs;
• eligibility criteria are not met;
• law or regulation restricts the promotion.

No promotion guarantees profit or investment success.

23. Communications and Notices

We may communicate with you through:

• email;
• platform notifications;
• SMS;
• phone;
• account dashboard messages;
• website announcements;
• support tickets;
• legal notices.

You must keep your contact information up to date.

A notice is deemed received when sent to your registered email address, displayed in your account, or otherwise made available through the Platform.

24. Complaints

If you have a complaint, contact us at:

Info@EtheraFX.com

Please include:

• your full name;
• registered email;
• account ID;
• description of the issue;
• relevant transaction/order IDs;
• supporting documents.

We will review complaints according to our internal complaints procedure and applicable regulatory requirements.

If you are not satisfied with the outcome, you may have the right to refer the matter to Virtual Assets Regulatory Authority (VARA) - England / Singapore International Arbitration Centre (SIAC), depending on your jurisdiction and client classification.

25. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws.

We may process data for:

• account opening;
• KYC and AML checks;
• transaction monitoring;
• fraud prevention;
• security;
• customer support;
• regulatory reporting;
• legal compliance;
• platform operation;
• analytics and improvement.

By using the Platform, you acknowledge that your personal data may be processed as described in our Privacy Policy.

26. Intellectual Property

All rights in the Platform, including software, interfaces, logos, designs, graphics, text, databases, charts, tools, source code, trade names, trademarks, and content, belong to EtheraFX or its licensors.

You receive a limited, revocable, non-exclusive, non-transferable license to use the Platform for lawful personal or internal purposes.

You must not copy, modify, distribute, sell, reverse engineer, scrape, frame, mirror, or exploit the Platform without written permission.

27. Third-Party Services

The Platform may integrate with third-party providers, including payment processors, banks, custodians, blockchain networks, market data providers, liquidity providers, identity verification providers, analytics tools, and technology vendors.

We are not responsible for third-party outages, errors, delays, fees, policies, security incidents, or terms.

Your use of third-party services may be subject to their own terms.

28. Account Suspension, Restriction, and Closure

We may suspend, restrict, or close your account if:

• you breach these Terms;
• required verification is incomplete;
• suspicious activity is detected;
• legal or regulatory obligations require action;
• sanctions or AML concerns arise;
• your activity creates risk to EtheraFX or other users;
• you use the Platform unlawfully or abusively;
• we discontinue a service or jurisdiction.

Where legally permitted, we may provide notice and allow withdrawal of eligible remaining balances after all obligations, fees, investigations, and legal restrictions are resolved.

29. Account Inactivity

We may classify an account as inactive if there is no login, trading, deposit, withdrawal, or other account activity for a period defined in our policies.

Inactive accounts may be subject to notices, restrictions, or fees if permitted by applicable law and disclosed in our fee schedule.

30. Errors, Reversals, and Adjustments

If there is an error, system malfunction, incorrect price, duplicate credit, incorrect balance, mistaken deposit, or unauthorized platform credit, we may correct the error where legally permitted.

This may include:

• adjusting balances;
• cancelling orders;
• reversing incorrect credits;
• correcting transaction records;
• restricting withdrawals during investigation.

We will act reasonably and in accordance with applicable law.

31. Limitation of Liability

To the maximum extent permitted by law, EtheraFX and its directors, officers, employees, contractors, affiliates, and service providers shall not be liable for indirect, incidental, special, consequential, punitive, or economic damages, including loss of profit, loss of opportunity, loss of data, business interruption, reputational damage, trading losses, or market losses.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

32. Indemnity

You agree to indemnify EtheraFX and its related parties against losses, claims, liabilities, damages, costs, and expenses arising from:

• your breach of these Terms;
• your misuse of the Platform;
• your unlawful activity;
• your violation of third-party rights;
• your submitted information or documents;
• your tax, regulatory, or legal obligations;
• your trading or investment decisions.

33. Force Majeure

We are not liable for delays, failures, or losses caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, regulatory action, cyberattacks, market disruption, exchange outages, liquidity failures, banking disruption, blockchain failures, internet failure, power outages, strikes, pandemics, or other force majeure events.

34. Amendments

We may amend these Terms from time to time.

Updated Terms will be posted on the Platform with a new "Last updated" date. Where required by law, we will provide additional notice.

Your continued use of the Platform after the effective date means you accept the updated Terms.

If you do not accept updated Terms, you must stop using the Platform and may request account closure, subject to legal, regulatory, and contractual obligations.

35. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions remain in full force and effect.

36. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign or transfer our rights and obligations as part of a merger, restructuring, sale, regulatory transfer, or business reorganization, subject to applicable law.

37. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore.

The courts of Singapore shall have jurisdiction over disputes arising from or relating to these Terms or the Platform, unless mandatory law provides otherwise.

38. Contact Information

For questions about these Terms, contact:

• EtheraFX
• Legal entity: EtheraFX Digital Exchange & AI LLC
• Registered address: 66 Horse Guards Ave, Whitehall, London SW1A 2AX, United Kingdom
• License number: ISO/IEC 27001 (ID: 9000027947)
• Regulator: Virtual Assets Regulatory Authority (VARA)
• Support email: Support@EtheraFX.com
• Legal email: Legal@EtheraFX.com
• Website: https://EtheraFX.com